Shipping Policy

Last updated: 19 August 2026

We currently ship within Australia only. We do not offer international shipping at this time.

Shipping Rates

• Standard Shipping: $11 flat rate
• Express Shipping: $15 flat rate
• Free Standard Shipping: Available on orders over $100

Shipping options and costs will be displayed at checkout before you complete your purchase.

Processing Times

Orders are generally processed and dispatched within 1–3 business days after payment has been received.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

During busy periods, product launches, sales or promotional events, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

Delivery Times

Once your order has been dispatched, typical delivery times are:

• Metro areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

Delivery times are estimates only and are not guaranteed. Delays can occur due to courier networks, weather, public holidays or circumstances outside our control.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

You can use the tracking number to monitor your order directly with the relevant delivery provider.

Incorrect or Incomplete Addresses

Please make sure your delivery address is correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

We are unable to accept responsibility for orders delivered to an address incorrectly entered by the customer.

Lost or Delayed Parcels

If your parcel appears to be delayed, please check your tracking information first.

If your parcel has been marked as delivered but you have not received it, please check around your property and with neighbours before contacting us.

If you believe your parcel has been lost in transit, contact us and we will assist with lodging an enquiry with the relevant delivery provider.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and damaged items. We will assess the issue and work with you to resolve it.

Authority to Leave

Where available, you may be able to select an authority-to-leave option at checkout or through the delivery provider.

If you authorise a parcel to be left unattended, we are not responsible for loss or theft occurring after the parcel has been delivered in accordance with that authority.

Changes to Your Order

If you need to change your delivery address or other shipping details, contact us as soon as possible after placing your order.

We cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

Contact Us

If you have any questions about shipping or your order, please contact us at hello@heavyvolume.shop. 

Australian shipping only.